Business Goal:
To get it right the first time, every time and strive to exceed customer expectations whenever possible.

Business Management Process:
Our business system will conform to the requirements of NFPA standards.

Business Principles:
Quality derives from a staff commitment to service and excellence. This belief is stated as business principles.

Customer Focus:
Customer requirements come first. Quality begins and ends with the customer and we strive to always satisfy their needs. This is reflected in our flexibility - both as individuals and as an organization.

Relationships:
We build mutually beneficial relationships with customers and suppliers.

Innovation:
We search for, design and supply creative products and services.

Teamwork:
Our Employees work together as a team to satisfy our customers.

Process Emphasis:
We focus our Employees on practical processes to ensure consistent results.

Continual Improvement:
Through management review of our Business Management System we aim to continually improve business performance, processes, products and services.

Employee Development:
Through active mentoring we create a culture where staff have the skills and are empowered to take responsibility for the results of their actions which contributes to the success of the company.